You hand over your property, your payment arrives every month.

1. 01PackagesJust the Tenant, Collection on Us, Hand Over the Keys: line-by-line comparison, who does what each month, a three-question helper.
2. 02How we workSix principles, the money flow within the month, the working calendar from contract to annual return.
3. 03If something goes wrongTenant pays late, damage occurs, tenant leaves early, you want to terminate: four standard procedures.
4. 04Owner guidesTenancy law, tax and obligations, owning from abroad, Istanbul districts, glossary, comparisons.

• Power of attorneyDo I have to come to Turkey for the contract and the power of attorney?+−

  No. The power of attorney is issued at the Turkish consulate in the country you live in; we follow up step by step on which document is needed and where to get it.

  Guide: how to grant a power of attorney

• Wire transferWhen, and in which currency, does my money reach my account?+−

  Every month, on a regular schedule; to your account abroad in USD, EUR or GBP, through the foreign exchange purchase document (DAB) process.

  Guide: transferring rent abroad

• Escrow accountWhy should my rent land in your account first?+−

  It doesn’t have to: in the managed model it is held in our escrow account and expenses are paid from it; in the direct model the rent goes straight to your account and never passes through us.

  Glossary: escrow account

• CollectionIf the rent is late, what can I do from here?+−

  The delay is followed up from day one; after more than 3 days, formal notice is initiated via notary or law firm, with your approval.

• Legal safeguardsIf the tenant won’t leave, eviction takes years — who runs that case from here?+−

  That is why the eviction undertaking and the guarantor are secured at lease signing; enforcement proceedings and eviction lawsuits are run on your behalf.

  Guide: eviction undertaking and guarantor

• Lease renewalOver the years my rent falls below market; who raises it, and on what basis?+−

  60 days before lease end it is calculated with the statutory CPI rate and comparable market analysis, then negotiated with the tenant with your approval.

  Guide: the CPI increase (TBK Art. 344)

• MaintenanceIf a pipe bursts at night, who goes, and who approves the bill?+−

  The request comes to us: urgent jobs under 2,500 TL are done without waiting, and nothing above that starts without your approval; the work goes through our vetted vendor network.

• Tax and deadlinesThe tax return, property tax, DASK, building dues — I can’t track them from here; the penalty lands on me.+−

  Our partner accountant prepares the annual income tax return; property tax, DASK, home insurance, building dues and the utility transfer are all on our calendar.

  Guide: rental income tax, property tax, DASK

• VisibilityI haven’t seen the flat in months; how do I know what state it’s in?+−

  The property is inspected twice a year with photographed condition reports; those reports, the payment history and the documents sit in the 24/7 owner portal.

• Tenant turnoverIf the tenant leaves, does it all start over again?+−

  It does start over, but not for you to handle: listing, screening, the notarized lease and the move-in inventory run again under the same contract.

Answers describe Hand Over the Keys, our most comprehensive package; which task sits in which package is listed line by line on the Packages page.

See what happens when, on the working calendar